kitewithfish (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
kitewithfish) wrote2010-02-16 08:01 am
kitewithfish) wrote2010-02-16 08:01 am
Gr.
I'm told I have great stories. Here's the startings of another one.
I moved into my current apartment in Chicago August 9, and called the Electric Company to get the apartment moved to my name. Bills came and I paid them, so I thought things were peachy.
Then in January I got a notice that, though my meter was running, I hadn't paid them anything since August! And that I should sign up and pay my bills like a nice person.
But I'd been getting and paying bills for months already. So I was just a titch confused by this letter. I called, and found out, I'd been paying the wrong bill.
Get that: for months, they had been charging me for the wrong apartment's electric bill. Who I was paying for? The Laundry Room.
When I checked the bills I'd been getting, it was pretty clear that I was right- they had been all labeled "LNDR" from the start, not the number of my apartment. Which is clearly an error on their part, because that's not the address I gave them, and that's not something I could have gotten wrong myself.
So I canceled the account for the laundry room, and was told that the credits paid towards that bill for all those months would be paid toward my new bill. And I was okay with that, because I figure the laundry room is going to be taking more juice to run four washers and two dryers than I am to run my fridge and some lights. I had not lost any money, and I figured that I would probably be found to have paid a month or two's worth of my actual electricity use already. And I waited for that bill for about a month.
Now, I have the bill, which correctly reflects what I should have been paying all this time (yay for math!), but which does not reflect the credits I already paid. They want me to pay for the period from August to January, again. They did not transfer the credits that I had already paid. They are in fact making me pay for it twice.
I'm figuring that this is just an honest error, and that I can call them up today, which I plan on doing as soon as I finish breakfast, and get this fixed. Since the error in question is so clearly something that they did, and a very bizarre problem at that, I figure that I can get them to agree to switch the credits, and that it was just something that they forgot to do with the new account, but I am still going to have to spend the morning dealing with this.
Remind me to tell you guys sometime about the time that my refunded security deposit on another apartment got written out to my landlord-company and they cashed it without telling me.
I moved into my current apartment in Chicago August 9, and called the Electric Company to get the apartment moved to my name. Bills came and I paid them, so I thought things were peachy.
Then in January I got a notice that, though my meter was running, I hadn't paid them anything since August! And that I should sign up and pay my bills like a nice person.
But I'd been getting and paying bills for months already. So I was just a titch confused by this letter. I called, and found out, I'd been paying the wrong bill.
Get that: for months, they had been charging me for the wrong apartment's electric bill. Who I was paying for? The Laundry Room.
When I checked the bills I'd been getting, it was pretty clear that I was right- they had been all labeled "LNDR" from the start, not the number of my apartment. Which is clearly an error on their part, because that's not the address I gave them, and that's not something I could have gotten wrong myself.
So I canceled the account for the laundry room, and was told that the credits paid towards that bill for all those months would be paid toward my new bill. And I was okay with that, because I figure the laundry room is going to be taking more juice to run four washers and two dryers than I am to run my fridge and some lights. I had not lost any money, and I figured that I would probably be found to have paid a month or two's worth of my actual electricity use already. And I waited for that bill for about a month.
Now, I have the bill, which correctly reflects what I should have been paying all this time (yay for math!), but which does not reflect the credits I already paid. They want me to pay for the period from August to January, again. They did not transfer the credits that I had already paid. They are in fact making me pay for it twice.
I'm figuring that this is just an honest error, and that I can call them up today, which I plan on doing as soon as I finish breakfast, and get this fixed. Since the error in question is so clearly something that they did, and a very bizarre problem at that, I figure that I can get them to agree to switch the credits, and that it was just something that they forgot to do with the new account, but I am still going to have to spend the morning dealing with this.
Remind me to tell you guys sometime about the time that my refunded security deposit on another apartment got written out to my landlord-company and they cashed it without telling me.